Home Care with Dovida – Central Coast

Ebony is the Business Operations Manager with a passion for efficient systems, strong teamwork, and delivering exceptional in-home care outcomes. She began her career in aged care as an AIN before becoming an RN, experiences that inspired her to complete an MBA and specialise in business operations and service delivery. 
She is passionate about community care and supporting people to remain connected to the homes and routines that matter most to them. Outside of work, Ebony is a proud Newcastle local, stepmum to primary school twins, and enjoys painting, reading, good coffee, and adventures with her Japanese Spitz, Pom-Pom. 

Since joining Dovida as a Financial Officer in 2023, Steph has been continually amazed by the quality of caring and compassionate people around her. Outside of work, Steph enjoys spending time with her husband and their free-spirited Labrador, Lilly. Family is of utmost importance to Steph, and she takes great pride in watching her son and daughter grow into inspirational adults and start families of their own. She also treasures every moment spent with her grandson and granddaughter. Central Coast and Newcastle
With a love of travel, Steph turns every destination into an adventure. Despite her adventurous spirit, she finds contentment in simple pleasures, such as reading a good book and enjoying a glass of wine.

Alan joined Dovida in 2017 after 10 years of working in a variety of customer service roles in Sydney. As a Scheduler , Alan is passionate about helping and assisting the community every day and most of all, talking and connecting with our clients and Caregivers to deliver quality care in our local area. Central Coast and Newcastle
“I think I’m very lucky to be able to speak with and help our amazing clients and their families each day.” In his spare time, Alan enjoys attending yoga classes, reading, and spending quality time with friends and family, He is an avid movie and TV buff!

Chai See joined the Finance Team in 2021. She has a professional accounting background with experience in various service industries. Within her role as a Finance Assistant, she supports the Finance Team Lead in the day-to-day accounting functions. She is committed to providing accurate and reliable information for all stakeholders. Outside of work, she volunteers at a meditation centre and enjoys quiet time with a nice cup of tea.

Erika joined our Finance team in 2023 after relocating with her husband, daughter, and son to the Central Coast from Sydney. With extensive experience in the finance industry, she brings a wealth of knowledge to our team. “I like working with numbers and solving problems and I have become very passionate about the aged care industry while witnessing the difficulties that come with ageing with my parents and in-laws.” If Erika is not at work, you will find her walking her adored black and tan spoodle Billie on the beach, catching up with friends and family, working out at the gym, or enjoying a bush walk around the beautiful Brisbane Waters.

Jo has over 17 years’ experience across Aged Care and Disability Services, with a background in training and assessing. Her roles have included AIN, massage therapist, trainer and assessor, WHS and infection control officer, quality specialist, and return-to-work manager. She has a strong passion for audits, quality systems, and statistics.  
Outside of work, Jo enjoys gym training, running, hiking, and spending time on the water dragon boating, kayaking, and SUPing. She has represented at regional, state, national, and international levels in Dragon Boating, including the inaugural Australian Para Dragons team, and completed the Portuguese Camino in 2025. 
Jo’s downtime is spent with her two daughters, son, two grandsons, friends, and her beloved cat, Baby Kitty. 

Kim joined Dovida in 2015, finding fulfillment in supporting clients with their care needs. With over two decades of experience, she spent 16 years at a major bank as an assistant to General Managers, including in the Office of the CEO. Kim holds a Certificate IV in Financial Services and has extensive experience in high-level administrative support. Her career also includes roles at the District Court of NSW and the NSW Compensation Court, where she often travelled to remote areas. Passionate about creating efficient support systems, Kim helps high-performing teams thrive. Outside of work, she enjoys beachside adventures with her family and volunteers as a dance coach, including the Central Coast Cancer Council’s Stars of the Central Coast program, earning multiple awards.

Kylie joined Dovida in 2023 as a Client Care Manager. She has an extensive background in customer service, beginning her career in case and client management within disability employment services. Through this work, she developed a profound passion for advocating for and assisting vulnerable individuals to improve their lives. A lifelong resident of the Peninsula on the Central Coast, Kylie is now raising her two daughters Tahnay and Charli, with her husband Caleb in the same cherished community where she grew up. Their family also includes their very spoilt cat Meow Meow and Reggie the rabbit. In her free time, she enjoys exploring the Central Coast’s bush walks and indulges in a game of bingo on spare Saturday nights.

Nicole Doherty is a Client Care Manager for the Central Coast, bringing over 20 years of experience in aged care, starting as an AIN in residential care and progressing into leadership and home care roles. Since transitioning into Home Care in 2015, she has played a pivotal role in business development, including policy writing, staff recruitment and training, payroll, and client service delivery. Nicole is passionate about supporting older Australians to remain in their homes for as long as possible and has collaborated extensively with Allied Health professionals to enhance care outcomes. Outside of work, Nicole enjoys CrossFit, running events, spending time with her family, and caring for her two dogs and three cats.

Selina McCloskey is the People Coordinator and has completed a Bachelor of Business/ Innovation and Entrepreneurship, majoring in Human Resources and Leadership & Management. Passionate about community service, she has volunteered with numerous organisations such as Dress for Success, the McGrath Foundation and Mark Hughes Foundation (walking over 650km in support), and Variety the Children’s Charity. Selina is driven by a desire to help others and create positive experiences, both within the workplace and beyond. In 2024, Selina represented Australia at Miss International in Japan, one of the world’s largest pageants. She leads an active lifestyle, participating in basketball, soccer, and marathon training. In her free time, she loves relaxing at the beach with family and friends.

Sharne brings over a decade of experience in Aged Care, underpinned by a lifelong commitment to community service, education, and rural advocacy. Starting her career in Western NSW, Sharne engaged youth through equestrian training and later led pioneering early childhood initiatives like The Bogan Bush Mobile. Since 2014, Sharne has empowered older Australians with dignity and independence, drawing on specialised training in dementia and palliative care. Now a Key Player and Caregiver Coach, she is known for her deep knowledge, empathy, and leadership. Outside of work, Sharne enjoys ocean walks, watching TV, and spending time with her beloved Rottweiler, Georgie

Kirstie is the Operations Team Lead and holds over 30 years of experience across multiple industries including Functions Coordinator, Property Manager, Allocations Manager, and Customer Service in the banking industry.   
Within two years of being in the Operations role, Kirstie quickly transitioned into Team Lead within two years, highlighting her ability to lead and enhance team performance.  
Outside of work, Kirstie is a proud grandmother to a beautiful grandson and a “grandpawrent” to four French Bulldogs, affectionately known as her “grand fluffers.” 

Barbara began her journey with Dovida in 2012 as a Caregiver in Pymble and soon transitioned to the after-hours support team. In 2019, she moved to the Dovida Central Coast as part of the Client Service Team – After Hours. 
Barbara takes great satisfaction in assisting both clients and Caregivers with any queries after business hours and on weekends. Known for her friendly and approachable nature, she’s always there as a reassuring voice when extra support is needed. 

Kristen joined Dovida in 2020, driven by her passion for caregiving and supporting clients within their families. With over 20 years of experience as a nanny, educator, chef, and Head of Staff for select families, Kristen has lived and worked in the UK, Qatar, Hong Kong, Switzerland, Singapore, and Australia. Her diverse background has honed her interpersonal skills, making her a calm and thoughtful professional who excels in critical situations. 
Kristen’s experience with large organizations and different cultures has shaped her into a resourceful problem solver with strong communication and time management abilities. Outside of work, she enjoys gardening, sailing, skiing, and spending time with her pets, family, and friends. If she’s not in the garden, you’ll likely find her walking along the beach, out on the ocean, or at the gym. 

Vanessa is a dedicated Care Manager with a strong background in customer service, retail, and community support. She has extensive experience working as a Care Coordinator across both NDIS and My Aged Care services, where she has developed a strong ability to manage complex care needs and provide client-centred support. Her professional experience also includes working in retail quality assurance with InFashion, strengthening her organisational skills, attention to detail, and ability to perform in fast-paced environments. Vanessa is recognised for her excellent communication, problem-solving, and service delivery skills, along with her compassionate and empathetic approach to care. She is passionate about improving the quality of life for the people she supports, ensuring every individual feels heard, respected, and empowered. 

Megan Heugh is a Client Services Coordinator, bringing a diverse professional background across caregiving, hospitality, and plumbing. She previously worked as a Caregiver with Home Instead (newly known at Dovida) and enjoyed supporting clients so much that she returned to the industry in a new coordination and scheduling role. Passionate about personal growth, Meg is focused on building her expertise in coordination and administration services while continuing to develop strong client relationships. In her spare time, Meg loves spending time outdoors camping, hiking, swimming, and exploring beaches and waterfalls. She is also an avid reader of romantasy novels, enjoys creative hobbies and crafts, and has a special love for dogs, especially labradors. 

Rachael is a customer-focused professional with over 20 years of experience in client service and engagement, including more than six years in the aged care sector. She brings a well-rounded background in caregiving, scheduling, client liaison, and care management, supporting older Australians to live safely and independently at home.  With a practical mindset and a keen eye for risk, she delivers care that is both compassionate and effective. She is passionate about ongoing professional development and committed to growing her career in the aged care sector. Outside of work, Rachael is a proud mum of three who enjoys cheering on her kids at sports, camping adventures, and good food and wine in the great outdoors. 

Grace is our Care Administration Officer based at Daleys Point. She loves helping people, solving problems, and keeping things organised behind the scenes to ensure everything runs smoothly. With experience across the CHSP Navigation Team, customer care, and bookings administration, she enjoys supporting clients and making sure no detail is overlooked. 
Outside of work, Grace is usually busy looking after her three cats or heading to the beach for a swim. She also loves getting creative with arts and crafts projects and is always keen to try something new. Whether she’s staying active or embracing a little bit of chaos, Grace brings enthusiasm and positivity to everything she does. 

Antigoni is a Care Advisor supporting clients across the Central Coast, bringing more than 25 years of experience in relationship management, customer service, business administration and client-focused roles. Her diverse career spans both the government and private sectors, including finance, funds management, insurance and the building industry. She is passionate about building trusted relationships, advocating for her clients, and helping individuals and families understand their care options by explaining complex information in a clear, practical and compassionate way. Antigoni is committed to making a positive difference in people’s lives, supporting them with empathy, respect and confidence throughout their care journey.
Outside of work, she enjoys travelling, bushwalking, visiting gardens and vineyards, practising yoga, and spending time with her beloved mini fox terrier, Cody Barks.