What Sets Dovida Apart – Our Commitment to Quality Excellence

When registered providers choose a care partner under the Support at Home program, they’re trusting that organisation to uphold the same standards they’re accountable for. At Dovida, quality isn’t something we talk about – it’s independently verified through our ISO 9001:2015 certification for Quality Management. 

We’re one of very few home care providers in Australia to hold this international certification. Whilst many organisations claim to deliver quality care, our systems have been externally audited and validated against globally recognised standards. This means our processes for delivering care, training our teams, and responding to changing needs aren’t just documented – they’re proven to work consistently, reliably, and effectively. 

Why this matters for registered providers 

The new Support at Home program places significant accountability on registered providers. You’re responsible for care management, budget oversight, and ensuring services meet the strengthened Aged Care Quality Standards. When you partner with Dovida, you’re working with an organisation whose quality framework has been independently assessed and certified. 

“Our ISO certification reflects the rigour behind everything we do at Dovida,” says Elvin, Head of Risk & Governance.

“It’s not about ticking boxes – it’s about having robust systems that support our teams to deliver exceptional care, every single time. For registered providers, this means you can trust that our processes align with your compliance obligations.” 

Our certification covers all aspects of our operations, from how we recruit and train caregivers through the Dovida Academy, to how we manage incidents, respond to feedback, and continuously improve our services.

These aren’t just policies on paper – they’re living systems that guide our daily work. 

Building on a strong foundation 

ISO 9001:2015 sits alongside our compliance with all regulatory requirements, including the strengthened Quality Standards and the Serious Incident Response Scheme. Where regulation sets the minimum standard, our quality management system ensures we consistently exceed it. This creates confidence for registered providers who need assurance that their care partners can meet the complex demands of modern aged care delivery. 

As the sector evolves, having independently certified quality systems positions Dovida as a partner who’s prepared, accountable, and committed to excellence in every interaction.