Internationally Accredited Quality Home Care

ISO 9001 Certification

Dovida Australia is certified in the International Standards of Operation (ISO9001:2015) Quality Management System accreditation for the delivery of Aged Care at Home.

This is a commitment to quality and continuous improvement of our processes and systems to ensure that we meet customer and regulatory requirements.

As a fully-accredited service provider, this gives peace of mind that Dovida delivers high-quality care that empowers and uplifts individuals, placing them at the centre of everything that we do.

We are proud that our services continue to meet an international standard of quality.

The systems, processes and procedures in which our organisation operates ensure that we provide the best home care that meets our clients’ needs. This accreditation formally acknowledges our ongoing commitment to quality care.

From our leaders to our caregivers, we have proven that we understand the importance of effective communication and continual improvement.

Our reputation is built on trusted relationships and with an international quality accreditation, our clients and their families can have confidence in Dovida to provide home care that empowers individuals to live their life, their way at home.

The benefits of being ISO Certified:

• Improved Quality: Focusing on the delivery of high-quality care that exceeds our clients’ needs and expectations  
• Continuous Improvement: fosters a culture of accountability and improvement, leading to better outcomes for our clients, caregivers and office teams.
• Defined, streamlined processes: ensures standardisation and consistency of processes and procedures across all of our offices throughout Australia.
• Risk Management: this helps us identify and mitigate potential risks, ensuring the safety of our clients, caregivers and office teams. 
• Regulatory Compliance: ensures we are adhering to all regulatory requirements from the Australian government. 
• Ensures reliability with our suppliers: reinforces our reliability and credibility when dealing with suppliers or allied health professionals who support our clients’ wellbeing.